Legal

All the legal documents governing your use of the ForceCRM platform, in one place. Below is a short explanation of what each document covers and when it applies.

Terms of Service

The agreement between you and ForceCRM: what the service includes, each party's obligations, fees, term and termination.

Applies to: every platform user

Open document

Privacy Policy

How we collect and process the personal data of your account's users, how long we keep it, and what rights you have.

Applies to: your own data as a user

Open document

Data Processing Agreement (DPA)

The terms under which we process data on your behalf, when you are the data controller. Covers security, sub-processors and breach notification.

Applies to: data you upload to the platform

Open document

Which document applies when

  1. The Terms of Service are the baseline.

    They govern your relationship with ForceCRM as a customer: what service you receive, at what cost, what is and isn't permitted, and how the relationship ends. They apply from the moment you create an account.

  2. The Privacy Policy is about you.

    It describes how ForceCRM handles the personal data of platform users themselves — account details, usage data, support communications. Here, ForceCRM acts as the data controller.

  3. The DPA is about the data you upload.

    When you enter contact, customer or prospect data into the platform, you are the data controller and ForceCRM acts as a processor on your behalf. The DPA sets out what we do with that data, the security measures we apply, which sub-processors we use, and how we notify you in the event of a security incident.

  4. Precedence and updates.

    Where the documents conflict, the DPA prevails on data protection matters; the Terms of Service govern everything else. Any material change is notified in advance, as set out in the Terms of Service.

Questions about any of the above? Contact us at [email protected]

Last updated: 28/8/2026